Best practices and things you can do on a poor connection

Sometimes you will have guests that join on bad connections and this can affect your entire production. Quicklink's solutions allow you to run calls at broadcast standard data and audio rates. Most virtual conferencing platforms only operate between 500KBs and 2 MBs max making them stable but lacking in visual and audio quality. 

Obviously, you'll want to push your system up as far as possible to make sure you're getting the best quality available. You will probably have a super fast network but this doesn't mean you can stick all your rooms up to 10MBs for every client. Your servers may well have the available bandwidth but your clients may not. An indication of this would be the warning.png icon to indicate packet loss. If the solution is trying to push the data rate up by forcing the end client to transmit more data that they don't have then this can eventually result in a freeze or disconnect. 

Good practice would be to have multiple Pro Rooms set up of different data rates (500k, 1mb/s, 2mb/s and 4mb/s etc.) which you can put different contributors in depending on their connection.

Another way would be to apply a bandwidth cap to an individual contributor manually. For more information on how to do this see the article here

For other Tips and Tricks on how to optimise call quality see the article here

 

The Conference Room automatically applies a safe mode if you have contributors within it that are struggling on their connection. When a certain threshold of network and frame losses are detected then simulcast is turned off. You can also apply a bandwidth cap just like in a Pro Room too. 

If you have a contributor that is struggling in a Pro Room there are a few ways you can reduce the strain. 

Drop the Data Rate. 

Data_Rate.png

Lower the Audio Rate.

Audio_Rate.png

On a Quicklink Studio Server, drop the Max. Return Resolution. 

max_return_resolution.png

You can also alter the output buffer. 

buffer.png

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